|
Sales
This website is operated by The Falk Company Ltd. All
credit and debit card transactions are securely
processed by Barclaycard Merchant Services ePDQ. The
Name that will appear on your statement is 'The Falk
Company Ltd.'
At Karl Falk, items in stock ordered before
11am will be despatched the same day. Items in stock
ordered after 11am will be despatched the next working
day. We make every effort to deliver goods within the
estimated timescales, however delays are occasionally
inevitable due to unforeseen factors. The Falk Company
Ltd. shall be under no liability for any delay or
failure to deliver the products within estimated
timescales.
UK Shipping: UK Orders will be shipped via Royal Mail
Special Delivery. Delivery times are normally 1-2
working days. Karl Falk does not charge for
shipping costs within the UK.
International Shipping: International orders are shipped
via Fedex. Delivery times are normally between 3-5
working days. We are currently offering free
international shipping.
Watches are fully covered by ourselves during shipping.
International Orders
All items ordered from countries within the EU are
subject to a sales tax of 17.5%. Items ordered from
outside of the EU will be exempt from the sales tax of
17.5%. The Falk Company Ltd. is however, not liable for
any import duties / taxes you may incur upon receiving
the ordered items.
Returns
At Karl Falk we want you to be satisfied every
time you shop with us. However, we understand that you
may occasionally want to return items to us. In this
event, items can be returned direct to
Karl Falk within 7 days.
When returning items to Karl Falk, the item(s)
must be in its original packaging and unused. On receipt
of the returned item, you will be refunded in full. For
your benefit and security in the event of a return we
recommend sending the goods back to Karl Falk
by Royal Mail Special Delivery. This will ensure proof
of delivery and insurance of the goods whilst they are
in transit. Please make sure to obtain a receipt from
your post office as we cannot be responsible for
returned parcels lost in transit.
We will refund international orders, but the cost of
shipping the product back to the UK will be incurred by
the purchaser. If products are shipped back to the UK
from overseas, we recommend using a service where the
item can be tracked. We are not liable for any items
that may get damaged or lost in transit when being
returned from overseas.
Cancellation Policy
If you wish to cancel your order, you can do so by
emailing us or calling us with your order reference
number before 9am the day following your order. If you
contact us after 9am the day following your order, your
item may already have been despatched in which case the
above terms of the Returns policy will apply.
If you should experience problems with or have any
queries about our returns procedure please contact a
member of the Karl Falk Team on +44 (0)1482 652885,
Monday to Friday between 9am and 5pm or email info@KarlFalk.com
The 7 day return policy is only valid for purchases made
online or via the telephone from www.KarlFalk.com
. If you have purchased a Karl Falk product from
another stockist, you must refer to their individual
return policies.
The Falk Company Ltd . 25 Packman Lane . Kirk Ella .
East Yorkshire . HU10 7TH
Company Number: 5482181 . VAT Number: 865799351 |
